Technical support and issues

Procedure for opening a support case

To help you faster, manage your case from your account. This way, the support team automatically receives all order information.

Access your account to view your orders.

Go to “Orders and returns”

Within your profile, enter the Orders and returns section.

Find your order and click “Issue”

Select the relevant order and click Issue.

Select the product and describe the issue

Choose the affected product and explain the issue in the form.

Always reply in the same thread

Once the issue is opened, communication continues by email. Reply to the same email (same thread) so the case follows the correct process.

⚠️ Very important for faster resolution

Do not open more than one issue or send more than one email for the same case: duplicates only slow down processing.
If you write again, do so by replying in the same thread so the team has all the context in one place.
Check your Spam / Promotions folder: sometimes our replies may end up there.

📩 Trouble opening the issue?

If for any reason you can’t open it from your account, write to us at: infoweb@outlet-pc.es

⏱️ Response time

We respond within a maximum of 48 business hours. Issues are not handled on Saturdays and Sundays as these are non-working days.